1. Community
dashboards help you track the success of your Communities. You can either
create your own or install the Community Analytics package.
2. Community
Engagement Console New Feature.
3. Overview
we can select different dashboards.
4. Dashboard
selection will made to all communities in the organization.
5. New
Communities custom report membership, Network daily metric, activity daily
metric,
Unique contributor daily metrics, tenant usage entitlement
weekly metrics.
6. Reputation
level Assigning level based contribution.
7. Point’s
level based on activity like post, comment.
8. Enable
reputation and allow access without login. i.e. no need to login chatter from
community access like guest user.
Sales cloud
Pricebook entries
1. Customize
fields and create fields, validation rule, page layout in price book entries,
opportunity split.
2. Edit,view,delete
options are added in products.
3. Admin can
add custom split type based on any opportunity currency field.
4. Create
lookup in opportunity split to product.
5. You can
add custom field type revenue , overlay.
Activities
1. New event
will have publisher action and home chatter tab.
2. Date and
Date/Time avail in formula and validation rule
3. New
activity relationship object is introduced.
4. Status
and related to columns in task list
Outlook
1. Side
panel avail for all users
2. Users can
create more records using the side panel publisher.
3. Account,
contact, lead and opportunity.
4. Outlook
publisher action assign them to specific profile.
5. Refresh
token policy avail to revoke access from outlook.
6. New
fields avail in opportunities, orders, order product and quote.
Service cloud:
1. Case feed feed and filter use full width feed
2. Publisher
option automatically collapse publisher.
3. Service
app: new related list component added.
4. New
interaction log button to add call data. Clear log.
Live agent:
1. Agent can
upload file during call.
2. Transfer
queue to agent.
3. View number
of engaged chats before transfer.
4. Knowledge
can used to share article to users.
Analytics:
1. Mass
delete public reports that are not used to dashboard or analytical snapshot.
2. Deleted
reports can go to recycle bin.
3. Enable
historical trending for forecasting items when using collaborative forecast.
4. Historical
Track historical change using lookup fields.
Salesforce1
1. Standalone
mobile app, salesforce 1 app
2. You can
create publisher even if chatter not avail.
3. Drill
down to report and records from dashboards.
4. See more
list view upto 200.
5. 8 new
manage user permission avail.
6. Admin can
set visibility of internal and external users.
7. Sharing
setting Manage user record sharing
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